Placing Your Order
A deposit of 20% is required for all orders within 5 working days of receiving your order confirmation, this secures the date and your order. The remaining balance for Wedding Cakes is due a minimum of 14 days before the delivery date and 5 working days for Occasion Cakes. All deposits are non-refundable. Cancellations received within 30 days of the event date may not be subject to a refund. Late or no payment may result in us cancelling your order and your cake not being delivered. Late payments may also result in additional fee's. The Flamingo Bakery reserves the right to exercise artistic license in order to guarantee the structural, visual and creative integrity of a dessert structure.
Any posted items such as our personalised biscuits are couriered via DHL at your own risk and we cannot accept liability for any damage or loss, therefore we do advise you where ever possible to choose to use either our one to one courier or to collect items in person.
As stated on the bottom of all order confirmation paperwork, by paying the deposit, you are agreeing to all our Terms & Conditions which can be found here.
Storing Your Cake
Once you have collected your cake or it has been delivered, it becomes solely your responsibility to ensure the cake is stored correctly and safely. All our cakes, must be stored in a cool, dark & dry area, free from humidity. We also advise that all our sponge cakes should be eaten with in three days from delivery/collection.
Unless otherwise specified all our products contain butter, gluten (wheat) and eggs and are made in an environment that handles nuts, soya and alcohol. Gluten-free and alcohol-free cakes can be made on request but we cannot guarantee that these cakes will not contain trace amounts of these ingredients due to the nature of production.
The Flamingo Bakery accepts no liability for customers suffering allergic reactions from eating our products. It is the customer’s responsibility to make us aware of any special dietary requirements that need to be accommodated in the making of their cake.